Appointments

If you need help with a non-urgent medical or admin request, you can now contact us online. Please click on the link opposite and submit a new request.

If your problem is urgent, we will see you as soon as possible that day. If you feel that you need more time than usual with the doctor, please ask when you make your appointment.

• phone us on 0114 2610 623, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 0114 2610 623, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0114 2610 623, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter (an Urdu/Punjabi speaking interpreter is available every morning)
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you need to be referred to hospital you will be involved, where possible, in the decision of which hospital you will go to and which specialist you will see. You will be offered a choice from a selection of local hospitals. You may be able to book your appointment by telephoning a dedicated a help line giving you the chance to choose an appointment which is convenient for you.

(If you change your address between being referred and going to hospital, please let the hospital know to make sure they send your appointments to the correct address).

If the doctor or nurse is carrying out research, we may ask you to take part in the research programme. In these cases, we would always explain the reasons for the research and who would have access to the information. We will ask for your written permission but you do not have to take part.